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PRIVACY

Introduction and background

 

The purpose of this policy is to outline how Hovarda and Good Food Society have established measures to protect your privacy and information rights.

 

Your rights

 

We recognise that you have rights as a ‘data subject’ and that we have an obligation to uphold these.

 

This privacy policy notice aims to outline how we maintain these rights, in particular, it outlines:

 

 

 

Right

 

Explanation

 

Right to be informed

This encompasses the obligation for us to be transparent in how we collect and use your personal data.

 

Right of access

You have the right to access your personal data and supplementary information.

 

Right to rectification

If the information we hold on you is inaccurate or incomplete, you can request we correct this.

 

Right to reassure

You can request we delete or remove personal data where there is no compelling reason for us to continue processing.

 

Right to restrict processing

You have the right to request we cease processing your data if:

 

• You consider it inaccurate or incomplete

 

• You object to processing and we are considering whether we still have a legitimate interest to process it

 

• We don’t need the data for the original reason we collected it, but may need it to support a legal claim

 

Right to data portability

• You have consented to our processing your data, or when the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form

 

Right to object

You have the right to object to our processing under certain circumstances. For example, you can object to:

 

• Direct marketing (including profiling)

 

• Processing for purposes of scientific/historical research and statistics

 

Rights related to automated decision including profiling

In order to apply automated decision making, we must

 

• Give information about the processing

 

• Introduce simple ways for you to request human intervention or challenge a decision

 

• Carry out regular checks to make sure that our systems are working as intended. Information related to automated decision making is contained later in this notice.

 

 

This privacy notice should outline how we are transparent in our processing. Please get in touch with us through the given ‘contact details’ section to find out more or to exercise your information rights.

 

Information we collect

 

Please find below a summary of the information we collect and how we use this to deliver services to you.

 

Information we collect

 

Why we collect this

 

How we process this

 

First name – input by you on website homepage.

 

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

 

This information is also collected from Opentable, a third party website where you are asked to provide this when making reservations at any of our restaurants

 

 

• We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose

 

• The lawful basis for collecting personal data is subject to “consent” by the user to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt in tick box and easily accessible privacy policy

 

• The provision of personal data is not statutory or contractual

 

The recorded information is automatically updated into our database via a CRM system, so as you are included in any news updates if as a data subject you have consented to receiving these

Surname - input by you on website homepage

 

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

 

This information is also collected from Opentable, a third party website where you are asked to provide this when making reservations at any of our restaurants

 

 

• We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose

 

• The lawful basis for collecting personal data is subject to “consent” by the user to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt in tick box and easily accessible privacy policy

 

• The provision of personal data is not statutory or contractual

 

The recorded information is automatically updated into our database via CRM system so as you are included in any newsletter distributions if as a data subject you have consented to receiving these

Contact email address - input by you on website homepage

 

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

 

This information is also collected from Opentable, a third party website where you are asked to provide this when making reservations at any of our restaurants

• We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose.

 

• The lawful basis for collecting personal data is subject to “consent” by the user  to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt in tick box and easily accessible privacy policy

 

• The provision of personal data is not statutory or contractual

 

The recorded information is automatically updated into our database via CRM system so as you are included in any newsletter distributions if as a data subject you have consented to receiving these

Contact telephone number- Only requested to make a booking via Opentable booking platform

 

This information is collected by all Good Food Society Websites including; Hovarda.london, Yosma.london, Frescobaldi.london

 

This information is also collected from Opentable, a third party website where you are asked to provide this when making reservations at any of our restaurants

• We have checked that the processing is necessary for the relevant purpose, and are satisfied that there is no other reasonable way to achieve that purpose.

 

• The lawful basis for collecting personal data is subject to “Consent” by the user to follow up with information relating to restaurant news, promotions and events. This procedure is legitimized by adhering to all current GDPR regulations i.e. opt in tick box and easily accessible privacy policy

 

• The provision of personal data is not statutory or contractual

 

The recorded information is automatically updated into our database via CRM system so as you are included in any newsletter distributions if as a data subject you have consented to receiving these

 

Transfer of data

 

Your information can only shared within the Good Food Society to it’s employees for the purpose of communicating marketing and promotional information relating to it’s restaurants – as long as we have the required consent in place with you to send to marketing and send promotional information.

 

The Good Food Society restaurant group currently operates four restaurants; Hovarda, Yosma, Ristoranti Frescobaldi London and Ristoranti Frescobaldi Firenze. Your data is restricted to Good Food Society employees – this includes management and staff within all of it’s operating venues. Data is not shared with any other third parties.

 

Retention of data

 

Good Food Society will retain your personal data for a maximum period of two years from our last point of contact. This obligation will ensure that we are only sending out marketing and promotional information to those who have an interest in news, promotions and events for Yosma, Hovarda, Ristoranti Frescobaldi London and Risoranti Frescobaldi Firenze.

 

Data is recycled every two years unless the subject has made another booking in a Good Food Society restaurant or reinstated their interest in receiving the information. In which case the two year cycle will start again. This process is set to ensure this information is only sent to individuals who maintain interest in the restaurant brands.

 

IT Security

 

Good Food Society have technical and organisational controls in place to guarantee the security of the information we are processing which includes:

 

 

Good Food Society and all of its operating restaurants engage an outsourced 3rd party security systems company called 'Speedster' who assist in ensuring all company information and customer data is fully protected.

 

Use Of cookies

 

Hovarda does not implement cookies

 

Wi-Fi

 

Good Food Society and all of its operating restaurants use a protected network, managed by 3rd party IT provider Speedster. Regular audits are set up to ensure all wifi signup information is protected on a network level.

 

Information may be collected through the Wi-Fi log in entered through a form or via a social login portal as well as details about the device. In addition to the information provided directly we may also collect IP addresses, browser type, language & MAC addresses.

 

Data provided through the Wi-Fi log in is stored in our secure servers and is used only for the following reasons:

 

 

You have the right for any information provided through the Wi-Fi log in to be erased.

 

Contact details

 

We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future.

 

If you have given consent for processing, you are free to withdraw that consent. To let us know please contact patrick@good-food-society.com If you have any questions in respect of this notice, or would like to exercise your rights as a data subject – for example to correct data.

 

 

If you are unhappy with our response to your query, or if you have a further complaint, the information commissioner’s office can be contacted on 0303 123 1113.